Byline: Elise Morgan, SaaS helpdesk triage lead with 11 years supporting field-service accounts, invoices, and payment portals
Last reviewed: July 9, 2026

This guide is independent and not affiliated with Jobber. A “getjobber” search can mean account login, Client Hub, invoice payment, password reset, mobile app trouble, payout timing, or pricing. Jobber’s login page is for business account access, while Jobber’s Client Hub help page describes the customer-facing side for quotes, appointments, invoices, receipts, payments, and new work requests.

Jobber is field service software for service businesses that need to quote, schedule, invoice, and collect payment. The useful move is not opening every Jobber-looking result. It is choosing the route that matches the person’s role.

Start with the person, not the page

The same search can come from four people.

A business owner needs the Jobber account. A dispatcher or field worker needs access to the company workspace. A customer needs Client Hub. A company admin may need Jobber Payments, payout status, pricing, or the status page.

Do this first. Name the person.

That small triage step prevents the biggest getjobber mistake: treating a customer invoice problem like an employee login problem. It also keeps a field worker from starting a separate trial when the company already has a Jobber account.

Route 1: The business user needs the Jobber login

Use Jobber’s login page when the person works for the service business. Jobber’s official login page identifies the route as Jobber account access, shows the “Customer Log in” path, and says Jobber can be used on desktop or mobile.

This route fits owners, office admins, managers, dispatchers, and field employees. It does not fit a homeowner or property manager who only wants to pay a provider’s invoice.

Priority statement: skip third-party login pages and start from Jobber’s own login page. A copied guide can explain the idea, but the account action belongs on Jobber’s domain.

Route 2: The customer needs Client Hub

Client Hub is the customer-facing experience. Jobber says clients can approve quotes, check appointment details, pay invoices, print receipts, or request more work there. It is also mobile-friendly, so customers can use it from a desktop or phone.

Clients reach Client Hub through specific messages from the service provider. Jobber lists quote messages, invoices, booking confirmations, appointment reminders, card-on-file requests, and Client Hub login emails as access points.

A customer should not create a Jobber business account to pay one invoice. The cleaner step is to use the provider’s invoice, quote, or appointment link. When that link is missing, the provider should resend it.

Route 3: Client Hub opens, but asks for identity

Client Hub is not a normal password portal for customers. Jobber says it uses secure email-based authentication and does not require a password. If more than 14 days have passed since the service provider sent a Client Hub email or text, Jobber may ask the client to enter an email address or the last four digits of the phone number to access Client Hub.

That identity check can surprise customers. It does not automatically mean the account is locked or the invoice is gone.

Use the latest message from the provider first. If the client no longer has it, ask the provider to send a fresh Client Hub or invoice message.

Route 4: The invoice opens, but payment is missing

A missing payment button can be a setting issue. Jobber’s invoice article says an invoice can move to “Paid” when a client pays online through Client Hub, because the payment is automatically applied to the invoice.

The payment settings page gives the sharper detail. Jobber says “Accept online payments in client hub” controls whether clients can pay invoices online through Client Hub. When that setting is off, no online payment option appears for invoices in Client Hub.

Ask the service business to confirm that online payments are enabled for that invoice before blaming the customer’s browser. That is the faster order.

Route 5: The customer wants partial payment

Partial payment should not be assumed. Jobber’s invoice article separates several invoice-payment actions, including manual payment collection, clients paying online through Client Hub, automatic payments, and partial payment handling.

Payment settings can also shape what the customer sees. Jobber says invoice payment options can be set to accept both card and bank payments, card payments only, or bank payments only when ACH is enabled. The same settings area controls tips and client receipt emails after successful payments.

The practical question for the provider is narrow: is this invoice configured to accept the payment type or amount the customer wants to use? Do not promise partial payment until the invoice settings are checked.

Route 6: The reset link says it expired

Jobber’s reset troubleshooting article names the common error: “Sorry, the link you used has expired.” Jobber says reset links are valid for 24 hours, and each new entry in the “Forgot Your Password” box sends a new email that invalidates earlier reset emails.

Email threading can make this worse. Jobber tells browser users to sign out of Jobber.com, click the newest reset email, and check the timestamp when messages are grouped. If the expired-link error continues, Jobber says to delete the email thread and request a new reset email.

Reset once, then stop and check the newest message. Repeating the same reset request can create more dead links.

Route 7: The account says unusual activity or too many attempts

A login block is different from a forgotten password. Jobber says several incorrect password attempts can temporarily lock the login as a security precaution, and an email is sent to the account email address to unlock it.

Jobber also documents an unusual-activity message: “This request has been blocked due to unusual activity coming from your location. Please try again in 30 minutes.” Its help page says to wait 30 minutes and contact Jobber Support if the error remains.

Use the unlock or wait path before starting a separate account. That keeps the fix tied to the real company account.

Route 8: The app is slow, stale, or not syncing

A mobile app symptom can look like a login problem. Jobber’s troubleshooting guidance points users to app troubleshooting for performance issues, app version checks, and device details. It also points users to the status page when Jobber may be down.

Check connection, device, app version, and status before resetting a whole team. If several field workers report the issue at once, the problem may not be their individual accounts.

Tiny clue: if browser users can work normally but phone users cannot, separate the mobile/API path from the web-app path before escalating.

Route 9: The business wants payment rates or payout timing

Jobber Payments Basics says Jobber Payments can process major debit and credit cards with Visa, Mastercard, Amex, or Discover logos. It also says Client Hub payments can support Apple Pay or Google Pay, the minimum payment is $0.50, and Jobber Payments is available in the UK, US, and Canada.

Payment rates should be checked inside the account. Jobber says current rates are viewed from the Gear icon, then Settings, then Jobber Payments.

Payout timing is not one fixed answer. Jobber Payments Basics says the first payment starts a five-business-day authorization period in the US and Canada, then standard payouts move to a two-business-day rolling window after the first payment is deposited.

Route 10: Payments are paused or payout is on hold

A payout delay can come from review, not only bank timing. Jobber’s payments holds article says payments account holds can happen when Jobber needs to review an account, and common reasons can include missing or outdated business information, service eligibility concerns, or activity involving refunds, chargebacks, or payout behavior.

The article also says the account owner should check the message in Jobber or the email from Jobber for required next steps. Only the account owner can view specific account information.

Priority statement: read the account message before contacting the bank. A bank cannot resolve a Jobber Payments account hold.

Route 11: The business is pricing Jobber

Pricing should be checked by plan and user count. Jobber’s pricing page shows a plan wizard that asks how many people need access, with choices from “Just me” through “16+.” It also notes that all prices shown are in USD and annual options are billed annually.

Jobber’s pricing page also shows features such as booking and scheduling jobs online, sending quotes, sending invoices and receiving online payments, creating a website, reporting, and connecting tools through the app marketplace.

Count office staff and field workers before picking a plan. A solo operator and a multi-crew business are not reading the same price line the same way.

Route 12: The system may be down

Use Jobber’s own status information before changing passwords or reinstalling apps. Jobber’s troubleshooting page says the status page is where users can find real-time and historical information about system performance and outages, and it says notes are posted there when service is interrupted.

This matters because an outage can be component-specific. Jobber account access, mobile use, payments, support, and third-party services can fail differently. Check status first, then decide whether the next step is account, app, payment, or support.

Security route: keep sensitive actions on Jobber pages

Jobber’s security page says data is stored by AWS, external security firms test Jobber security at least annually, and trusted third parties handle payment processing: Recurly for subscription payments and Stripe for customer payments through Jobber.

Jobber Payments also uses two-step verification for important payment-setting changes or unusual login activity, with a code sent to a mobile phone.

The practical rule is plain: sign in through Jobber, pay through the provider’s Client Hub link, and handle payment holds or account blocks through Jobber’s documented account routes.

FAQ

Is getjobber the same as Jobber?

Usually yes. People type “getjobber” when looking for Jobber’s website, login, Help Center, Client Hub, payment tools, pricing, or status page.

Which getjobber page is for business users?

Jobber’s login page is the business-account route. It shows “Customer Log in” and account access for desktop or mobile.

How do customers access Client Hub?

Jobber says clients access Client Hub through provider-sent messages such as quotes, invoices, booking confirmations, appointment reminders, card-on-file requests, and Client Hub login emails.

Why does Client Hub ask for email or phone digits?

Jobber says Client Hub uses email-based authentication. If more than 14 days have passed since the provider sent the Client Hub email or text, the client may be asked to confirm with an email address or last four phone digits.

Why is the password reset link expired?

Jobber says reset links are valid for 24 hours, and every new reset request invalidates earlier reset emails. Use the newest reset email and check the timestamp in threaded inboxes.

Why is there no online payment option?

The business may have online invoice payments turned off in Client Hub. Jobber says that when the “Accept online payments in client hub” setting is off, no online payment option appears for invoices in Client Hub.

Where are Jobber payment rates shown?

Inside the Jobber account: Gear icon, Settings, then Jobber Payments. Jobber says rates vary by payment method.

What should a business do about a payment hold?

The account owner should check the message in Jobber or the email from Jobber and provide requested information. Jobber says holds can involve business details, service eligibility, refunds, chargebacks, or payout behavior.