Byline: Lena Carver, field-service software support lead with 10 years handling scheduling, invoice, and mobile-app access issues
Last reviewed: July 9, 2026
This page is independent and not affiliated with Jobber. A search for “getjobber” can mean several different things: logging in to a Jobber business account, opening Client Hub as a customer, paying an invoice, resetting access, or checking whether the app is having an outage. Jobber’s own login page is the safest route for business users, while Client Hub is usually reached from a quote, invoice, or appointment link sent by the service provider.
Jobber is field service software for home and commercial service businesses. Its public site describes quoting, scheduling, invoicing, and getting paid as core parts of the platform.
The getjobber search problem
The keyword looks simple. It is not.
“getjobber” often points people to Jobber’s website, but search results mix several user types together. A landscaping company owner may need the business account. A technician may need an invite to an existing team account. A homeowner may need Client Hub to pay a service invoice. Those three people should not follow the same path.
This is where many thin login pages fail the reader. They say “go to the login page” and stop there, even though Jobber’s own help pages show that Client Hub, invoice links, mobile app access, password resets, and Jobber Payments each have their own details. The better move is to identify the task before clicking around.
Do that first. Save time.
Business login or Client Hub?
Use the business login when the person signing in works inside the service company. That includes owners, admins, dispatchers, office staff, and field team members. Jobber’s login page labels the account path “Customer Log in,” and Jobber’s FAQ says the software can be accessed through web browsers including Chrome, Firefox, Safari, and Edge, plus iOS and Android devices.
Client Hub is for the service company’s customer. Jobber describes Client Hub as a self-serve online experience where clients can approve quotes, check appointment details, pay invoices, print receipts, or request more work. Jobber also says clients access it when viewing a quote or invoice, confirming an appointment reminder, or using a login button added to the service company’s website.
Different doorway, different job. A customer trying to pay an invoice should usually use the provider’s invoice or Client Hub link, not create a new Jobber business account.
How to access a Jobber account safely
For a business account, start from Jobber’s official login page or the Jobber app. Jobber’s FAQ says web access works through jobber.com, and the mobile app is available for Apple and Android devices.
For a worker who was added to a company account, the cleaner route is often the team invite or admin reset path. Jobber’s Security & Passwords page says an admin can send a password reset link by going to Gear Icon > Manage Team, clicking the user’s name, and selecting “Send a password reset email.”
Skip any page that wants private account details outside Jobber’s own sign-in flow. A help article can explain where to go, but account actions should happen only through Jobber-owned pages or links from the service company already doing the work.
When password reset goes in circles
Jobber’s reset page starts with “Forgot your password?” from the login page or app. The user enters the email address used for Jobber, and Jobber sends a reset email.
The common failure is older reset mail. Jobber’s password reset troubleshooting page says reset links are valid for 24 hours, and each new entry in the “Forgot Your Password” box invalidates earlier reset emails. It also warns that email programs can group reset emails into one thread, which makes the newest email hard to spot.
Priority order: use the newest reset message first, ask an account admin second, contact Jobber support third. Do not keep clicking every reset email in the thread. That usually makes the issue feel random when it is only a stale-link problem.
Jobber also says a reset message may be found by searching for “Password Reset Instructions,” and the sender for that message is notification@getjobber.com.
Why a Client Hub link may look different
Client Hub is controlled partly by the service business. Jobber says clients can approve quotes, check appointments, pay outstanding invoices, print receipts, or request more work from Client Hub, but a business can configure what appears there.
That explains a common customer complaint: “I can open the invoice, but I do not see everything.” The invoice link may still work even when the broader Client Hub navigation is limited by the service company’s settings. Client Hub is mobile-friendly, but it is not a universal customer account for every Jobber business in one place.
Use the exact quote, invoice, or appointment message from the provider. When a link is missing or expired, contact the service company that sent it rather than trying to recover it through a separate Jobber business login.
Invoice payments inside Jobber
Jobber says online invoice payments can happen through Client Hub when the business has Jobber Payments or a third-party payment integration installed. With Jobber Payments or Stripe, quote deposits can also be paid through Client Hub.
Partial payments are more specific. Jobber says the business must enable partial payments on a specific invoice by going to the invoice on Jobber.com, clicking Edit, scrolling to Invoice Payment Settings, and toggling “Allow client to make partial payments for this invoice” to ON. Full payment is the default. Jobber also says clients cannot make partial payments on progressive invoices through Client Hub.
Payments are messier than login pages. Canadian Jobber Payments accounts do not have payment method toggles because Jobber Payments in Canada accepts card payments only, while US accounts can include ACH bank payment toggles. That means a payment option visible in one region may not appear in another.
Jobber app not loading
Jobber’s app troubleshooting page gives a practical sequence: force close and reopen the app, log out and back in, restart the device, check the internet connection, update the app, then uninstall and reinstall if needed.
There are two field details worth checking before escalating. In the app, Jobber says users can tap More (…) to open Settings, scroll to the bottom, and tap Logout. Jobber also says an offline banner appears when the app is not connected, with a timestamp, such as “You’ve been offline since 14:48. Check you internet connection.”
Do the network check early. A weak Wi-Fi connection or a mobile-data block can look like a bad login when the app is only failing to load and sync.
Jobber status and outages
Jobber has a dedicated status page for live and historical system information. The page lists Web Application (Jobber Online), API & Mobile Application (Jobber App), Jobber Support, Phone Support, Chat Support, Third Party Services, and Jobber Payments.
Jobber’s own troubleshooting article also points users to the status page when they suspect Jobber is down and says users can subscribe to status updates by text message for service disruptions and outage resolutions.
Check the status page before changing passwords, reinstalling apps, or asking every worker to test their account. If Web Application is operational but API & Mobile Application is not, the office browser and field app may behave differently.
Payments, payouts, and pricing checks
Jobber Payments is Jobber’s integrated payment platform for managing card information, payments, deposits, payouts, refunds, and some in-person payment options. Jobber says it can process major debit and credit cards with Visa, Mastercard, Amex, or Discover logos, and Client Hub payments can also support Apple Pay or Google Pay. Jobber lists availability in the UK, US, and Canada, with a $0.50 minimum payment.
For payout timing, Jobber says the first collected payment starts an authorization period. In the US and Canada, that first authorization period is 5 business days and can rarely take longer. After the authorization period, standard payouts move to a 2 business day schedule in the US and Canada and a 4 business day schedule in the UK, with banks sometimes adding 1 to 2 business days.
Instant payouts are not the same as standard payouts. Jobber says instant payouts carry an added 1% fee, require pending funds, use a linked debit card, and can be initiated only by account owners. When adding or changing the debit card, Jobber says there is a 48 hour verification period before an instant payout can be made.
Check pricing by user count. Jobber’s pricing page defines a user as anyone who accesses the account from the office or field to view or manage the team schedule, and it lists added users at $29 per month each. The page also says all prices are in USD and annual options are billed annually.
Security basics for getjobber users
Jobber says its platform uses Transport Layer Security, a standard security protocol, for information transmitted between devices and Jobber systems. Jobber also states that data is stored using AWS infrastructure and that external security firms test Jobber security at least annually.
For Jobber Payments, Jobber says two-step verification protects important payment-setting changes and unusual logins, and account owners are the only users who can set it up. Jobber also says the verification code should never be shared.
The practical standard is narrow: sign in through Jobber, pay through the provider’s Client Hub or invoice link, and use Jobber support channels when the account itself is blocked.
FAQ
Is getjobber the official Jobber site?
“getjobber” usually refers to Jobber’s website domain and brand search. For account actions, use Jobber-owned login, app, help, or Client Hub paths rather than third-party copies.
What is Jobber used for?
Jobber is used by service businesses to manage jobs, crews, schedules, invoices, and payments. Jobber’s FAQ describes it as a platform for small home service businesses to organize operations from scheduling and crew management to invoicing and collecting payments.
Why did Jobber log me out?
After 12 hours of inactivity on jobber.com, Jobber says users are automatically logged out and must enter the password again on the next login.
Do clients need a Jobber password for Client Hub?
Usually no. Jobber says clients can access Client Hub through a secure email link or a login button on the service company’s website, with no separate password needed in either case.
Can a client pay only part of an invoice?
Only when the business enables partial payments for that specific invoice. Jobber says full payment is the default, and partial payments must be turned on in Invoice Payment Settings.
Where do I check Jobber payment rates?
Inside Jobber. Jobber says rates vary by payment method and directs users to Gear icon > Settings > Jobber Payments to view current rates.
Why is my Jobber reset link expired?
Jobber says password reset links expire after 24 hours. Each new reset request invalidates earlier reset emails, so the newest message matters.
How do I know if Jobber is down?
Use Jobber’s status page. It shows live and historical status for Jobber Online, the Jobber App, support channels, third-party services, and Jobber Payments.